return policy
1. return the goods/Refund request
1.1 Subject to the terms and conditions of this Refund and Return Policy and the Terms of Service, Buyer mayFacebookApply for return of purchased items before the warranty period expires (“thing”)and/or refund. Terms of Service.
1.2 Facebook Guarantee yesFacebookA service provided at the request of users to help users deal with certain conflicts that may arise during transactions. Users can communicate with each other privately to resolve differences, or contact local authorities to assist them in usingFacebookResolve any disputes before, during or after coverage.
2. Return request
2.1 Buyers can only apply for a refund under the following circumstances and/Or return:
The buyer did not receive the item;
The item was defective when delivered and/or damaged;
The item received is incomplete (missing quantity or accessories);
The Seller has delivered to the Buyer items that do not conform to the agreed specifications (e.g. wrong size, color, etc.);
The items delivered to Buyer differ materially from the description provided by Seller in the item listing;
The product received is counterfeit.**；
Items received with physical damage (e.g. dents, scratches, broken);
Items received are defective (e.g. malfunctioning, not working as expected);
By private agreement with the seller, the seller mustFacebooksend him/her confirmation to confirm the agreement; or
change one's mind*
*Change of mind return policy only applies to certain categories and to certain sellers.
**Counterfeit goods return policy only applies to Facebook Mall seller.
2.2 The buyer's application must be approvedFacebookMobile application submission.
2.3 Facebook Each buyer's application will be reviewed on a case-by-case basis and a decision will be made at our sole discretion whether the buyer's application is successful.
2.4 Please note that ifFacebookRequirements, buyers must wait ten days after making a return request (10) Ship items to within calendar daysFacebookdesignated location.
2.5 Facebook Approval of your refund and return requests will be made at our sole discretion. Buyer acknowledges and agreesFacebookThe decision is final, conclusive and binding, and undertakes and agrees not to make any representations regarding the decision.Facebookor its affiliates to file a lawsuit or otherwise assert any claim.
2.6 If the buyer has initiated legal proceedings against the seller, the buyer may fileFacebookProvide formal notification from the relevant authorities requestingFacebookContinue to hold the purchase money until a formal determination is made.Facebook It will be determined at our sole discretion whether it is necessary to continue to hold such purchase funds.
3. Preferred seller's rights
3.1 If you are a Preferred Seller, you should have receivedFacebooka separate written notice of your choice to participateFacebookPreferred Seller Program. If at any time you decide not to participateFacebookPreferred Seller Program, please notify in writingFacebook; Otherwise, you will be deemed to have chosen to continue participating Facebook Preferred Seller Program and agree to the terms and conditions set forth in this Refund and Return Policy.Facebook may at any time, at its sole discretion, suspend or discontinue Facebook Remove any Preferred Seller from the Preferred Seller program.
3.2 Facebook According to the above 2 Section’s decision to approve a refund or return shall be binding on the relevant Preferred Seller. Preferred Seller agrees to comply with and do all things necessary to effectuate Buyer's refund or return request and obtain Facebook approve.
3.3 forFacebookApproval of any refund or return request,Facebookwill be sent via email (“Email notification”) notify the preferred seller and organize the shipping of the relevant returned items to the relevant preferred seller in writing toFacebookaddress to complete the refund and return process, as long as the address is in the country where the product in question is listed for sale on the website/area(“local address”). If the Preferred Seller fails to provide a local address for returned merchandise or otherwise fails to respond within a reasonable time (byFacebookOK) accept returns,Facebookreserves the right to dispose of such goods in any manner it sees fit and the Preferred Seller shall be deemed to have forfeited all rights in such items. If the Preferred Seller does not receive the returned item, the Preferred Seller must (7) within days (“notice period”)notify Facebook. Failure to notify within the notice period Facebook will be conclusive proof and result in the Preferred Seller having accepted delivery of the item and the Preferred Seller agrees not to make any claim or enter into any dispute with respect to any such item.
3.4 Notwithstanding the foregoing,FacebookItems approved for refund or return may not be returned to the Preferred Seller at its sole discretion, and the Preferred Seller shall be deemed to have forfeited all rights to the item.
3.5 forFacebookReceipt of related goods wasFacebookReject any refund or return,Facebookwill be based on the above 2 The organization delivers the item to the relevant buyer's address.
3.6 ifFacebookTo approve any refund or return request, the Preferred Seller can be contacted atFacebookand appeal the decision by providing evidence in support of the appeal. if Facebook Support the preferred seller's appeal and it will pay all or part of the purchase price to the preferred seller. Preferred Seller acknowledges and agreesFacebookThe decision is final, conclusive and binding, and undertakes and agrees not to make any representations regarding the decision.Facebookor its affiliates to file a lawsuit or otherwise assert any claim.
4. Rights of ordinary sellers
4.1 For the purposes of this refund and return policy, a regular seller is a seller who is not a marketplace seller or preferred seller.
4.2 whenFacebookReceived buyer's request for return and/or when applying for a refund,FacebookThe seller will be notified in writing. The seller can followFacebookSteps provided in written notice to respond to Buyer's request. The seller must do so within the time frame specified in the written notice (“stipulated period”) respond. ifFacebookNo message from the seller is received within the specified period,FacebookIt will be assumed that Seller has not responded to Buyer's application and will continue to evaluate Buyer's application without further notice to Seller.Facebook Each Seller's response will be reviewed on a case-by-case basis and a sole determination will be made as to whether the Buyer's application is likely to be successful under the circumstances described by the Seller.
5. Returns and exchanges
5.1 To enjoy a hassle-free experience when returning items, Buyer should ensure that the item, including any free items such as accessories provided with the item, must be returned to Seller in the same condition as received by Buyer at the time of delivery. We will advise buyers to take photos after receiving the items.
6. Return shipping liability
(a) In the event of an unforeseen error by the seller (i.e. - damaged, defective or incorrect items delivered to the buyer), the seller will be responsible for the buyer's return shipping costs.
(b) In the event that the buyer changes his or her mind, the buyer should obtain the seller's consent before returning the goods, and the buyer will bear the return shipping costs.
(c) In the event of a dispute between the buyer and seller regarding the party responsible for return shipping costs,FacebookIt will be the sole discretion of the party responsible for return shipping costs.
7. Refund
7.1 only inFacebookThe buyer will not receive a refund until the seller confirms that the returned item has been received. ifFacebookNo response from the seller was received within the specified time,Facebookwill be entitled to refund applicable amounts to Buyer without further notice to Seller. Refunds will be made to the buyer's credit card/Debit card or designated bank account, whichever is applicable.
8. Communication between buyers and sellers
8.1 FacebookUsers are encouraged to communicate with each other if problems arise during transactions. because Facebook is a platform for users to conduct transactions, and buyers should contact sellers directly to resolve any issues related to the purchased items.
Last updated:2025 Year 9 moon 15 day
